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Sizing Questions:

A. You will find two sets of measurements on our product pages, both of which will help you select the proper sized garment.

To determine the right size to order:

Step 1. Match your body measurements to our Size Chart. This will give you a good idea of the size to choose. If you are between sizes, order the larger size.

Step 2. Check the Garment Measurements (on the product page) to make sure the length is right for you.

A. Please refer to our Measuring Tips below for specific details on how to measure yourself correctly:

Measuring Tips

*Chest: Measure under arms around fullest part of chest.

*Waist: Measure around the natural waistline (about 6″ below your chest), keeping the tape comfortably loose.

*Hips: Measure around the fullest part of your hips – about 8″ below your waistline.

*Inseam: Measure from the highest point on the inside of the leg to the hem.

Shipping Questions:

Duties and Taxes: Customers are responsible for customs duty and taxes that may be incurred Dexterinternational declare full value paid on all shipments.

Standard Courier may incur higher duty/taxes.

Below is a list of approximate thresholds for taxes and import duties. please note the rates are an approximate indication only and should be used as a guide.

UNITED STATES

Tax & Duty will be charged if purchase exceeds $200

CANADA

Tax & Duty will be charged if purchase exceeds $0.00 (All imports will be charged Tax & Duty).

UK & EUROPE

Tax will be charged if purchase exceeds $0.00 (All Import will be charged VAT) and duty will be charged if purchase exceeds $150

AU

Tax & Duty will be charged if purchase exceeds $600

NZ

Tax & Duty will be charged if purchase exceeds $35

Charges to Orders:

Orders will most likely be shipped the next business day. However, to get orders out this quick means we’re not able to make any amendments, including charging the shipping aaddress, it style /size, remove/add items to your or combine/cancel your order

Standard Courier: Our fastest shipping method, features online tracking. Delivery takes 2 – 3 Business Days. Insurance is included. First item costs $14.99 to ship and each additional item is free!
Get Free Priority Courier on all orders over $99! (*ONLY RETAIL) No coupon is necessary, during checkout just select: Priority Courier (Insured) – Delivery in 2-3 Business Days.
Internationally:
BELGIUM
FRANCE
ITALY
UK
DENMARK
GERMANY
NETHERLAND

Standard Courier: Our fastest shipping method, features online tracking. Delivery takes 2 – 3 Business Days. Insurance is included. First item costs $16.99 to ship and each additional item is free!
Get Free Priority Courier on all orders over $99!(*ONLY RETAIL) No coupon is necessary, during checkout just select: Priority Courier (Insured) – Delivery in 2-3 Business Days.

A. The Post Office normally makes 2 delivery attempts to your address. However sometimes they only attempt 1 delivery. They should leave a notice at your address asking you to arrange pick-up from the local Post Office. For Priority Courier 3 delivery attempts will be made at your address.

A. If you do not pick-up your mail parcel from your Post-Office it will be returned to us after 30 days. For Priority Courier, if 3 unsuccessful delivery attempts are made your parcel will be returned to us. Once returned to us, we will refund the garment purchase price amount (but not shipping/insurance) and confirm to you by email.

A. Please contact your local Post Office to check if they are holding the package. Please ensure you speak to the International Postal Section as all orders are shipped from our Indian office. The Post Office may have attempted to deliver your order already and may be holding it there. The will keep a parcel for 30 days from delivery. After 30 days it will be returned to us. For Priority Courier orders, please email us and we will be able to track your order in real time.

Returns & Money-Back Guarantee Questions:

Yes, we have an *conditional return policy on all items purchased. If item(s) are returned within thirty (30) days of receipt, we will refund or issue a store credit for the garment purchase price amount (but not shipping/insurance).

  • Item(s) must be returned unworn and unwashed with all original tags. No Return Authorization is needed.
  • Our returns address is: Dexter International Dept, 142-E-Kamla Nager , New Delhi, zip code 110007 India .
  • Include the item code or name, your email address, full name, choice of refund or store credit, plus the reason for the return (I.E. “Too Big”). Return processing can be delayed significantly if you do not include this information.
  • A Returns Form was inserted in your order parcel. Please fill out the form and mail it with your return. (Or make a note.)
  • We recommend that you use a service with tracking as we can not be held responsible for returns not received.
  • Once we get the tracking of the return goods or it may arrive to our return department then our accounts department will issue you the store credit

A. We do our best to ensure we only provide you with the best quality products, unfortunately faults do occur from time to time. In the rare circumstance where we you receive a defective garment, you will be entitled to a refund of your entire transaction amount.
• Please send back the clothing with a detailed description of the fault. Use the Returns Form and instructions as above. We will carry out an inspection and email you to make it right.

Garment Care:

A. Yes, we strongly recommend that you wash your new dexterinternational garment before wearing as there may be dyeing residues (from the vintage wash process) still in the fabric.

A. All of our garments are pre-washed and can be machine washed on delicate mode in cold water. Turn inside out and wash separately. You may prefer to hand wash more delicate items by hand with mild soap. Line dry or tumble dry on gentle-low heat. For best results, all dexterinternational garments should be ironed inside out at medium heat. (Our Velvet & Satin cloaks can be washed in cold water, but for best results, we recommend dry-cleaning.)

General Questions:

A. Since we hand dye our garments in small batches, the shades may vary from batch to batch. We are working with the dyer to ensure consistent color matching; however, we cannot guarantee that items will match each other. Sets will always match as they are produced from the same dye lot

A. Not necessarily. The Studio Lighting we use to photograph the garment is the best on the market, as is our digital camera. However, studio lighting will sometimes make colors appear slightly different than they really are (sometimes brighter or in a different shade). The settings on your computer monitor are also a factor; different monitors may show different shades for the same item.

A. All of our garments are Hand-Dyed using a Vintage-Wash process which gives the garments a wonderful depth, contrast and personality all their own

A. Most of our garments are made from butter-soft premium quality Viscose which is similar in feel to cotton but is actually softer than cotton – with a tighter weave that is more durable for embroidering. We also use premium quality Satin, Velvet, Jacquard and various Laces.

A. All dexterinternational items are made by us in our own factory – to the highest standards. This means double-stitching, over-locked seams & side stitching on all of our garments. We never cut corners and use the highest quality viscose, velvet, satin, jacquard and laces.

A. The other item in the picture is purely for illustrative purposes and is intended to show how the garment can look alongside another. As our listings are changing constantly, so too is availability of certain garments. If the item is available, then it can be searched for using our search facility.

Measuring Tips

A. Please refer to our Measuring Tips below for specific details on how to measure yourself correctly:

*Chest: Measure under arms around fullest part of chest.

*Waist: Measure around the natural waistline (about 6″ below your chest), keeping the tape comfortably loose.

*Hips: Measure around the fullest part of your hips – about 8″ below your waistline.

*Inseam: Measure from the highest point on the inside of the leg to the hem.

 

 

Size Chart

US Size Standard Bust Waist Hips
2 – 4 S 34 – 36 25 – 27 34 – 37
6 – 8 M 36 – 38 27 – 29 37 – 39
10 – 12 L 38 – 41 30 – 32 39 – 41
14 – 16 XL & 1X 41 – 44 33 – 37 42 – 47
18 – 20 2X 45 – 48 37 – 42 47 – 52
22 – 24 3X 49 – 52 42 – 46 52 – 58
26 – 28 4X 53 – 56 46 – 52 58 – 62
30 – 32 5X 57 – 60 52 – 58 62 – 66